The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

Purpose This paper aims to showcase the trends in the research topics and their
contributors over a time period of 30 years in the International Journal of Contemporary …

Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

Members on both sides of the sharing economy transaction must trust each other to act in
good faith. This study empirically investigates the effect of online review contents on …

Purpose This paper aims to investigate antecedents of using non-travel-specific social
media (specifically Facebook) for travel decision-making before a leisure trip …

With tremendous growth and potential of online consumer reviews, online reviews of
hospitality and tourism are now playing a significant role in consumer attitude and buying …

Medical tourism is increasing quickly since it contributes to both the health and tourism
sectors. The use of big social data has been effective in the development of medical tourism …

Purpose The dynamic yet volatile nature of tourism and travel industry in a competitive
environment calls for enhanced marketing intelligence and analytics, especially for those …

Many customers feel overwhelmed by excessive information provided on peer-review
websites (eg, Yelp). Thus, it is important to generate an effective mechanism to assist …

Purpose This study aims to investigate the online customer review behavior and
determinants of overall satisfaction with hotels of travelers in various travel group …