Purpose–The purpose of this paper is to propose an integrated qualitative and quantitative
approach to the development of a balanced scorecard (BSC) for a real life case company …

This paper examines the role behavioral factors play in the successful implementation and
use of performance management systems that are based on critical success factors, key …

Despite the increase in experience gained, there is still little known about the factors that
influence the everyday use of performance management. Research predominantly focuses …

How to evaluate performance of an organization and what factors influence the choices of
performance measurements have remained unclear. The question is even more …

The application of performance measurement procedures can provide major benefits to
organisations. The broad performance measurement need for management applies in a …

Purpose–This paper aims to identify the impact and workings of a new performance
management system in a branch of a national bank. Design/methodology/approach …

Purpose The quest for improved facilities management (FM) delivery is receiving immense
focus through the incorporation of innovative technologies such as cyber-physical systems …

The importance of performance management systems for an efficient and effective
management information supply in an organization has increased over the last decade …

Purpose–Recently a tool called the performance management analysis (PMA) was
developed, which can help an organisation evaluate its degree of performance drive. The …

​ Engineering and infrastructure assets maintain the lifeline of economies. It is, therefore,
critical to manage these assets in such a way that they provide a consistent level of service …