Systems, networks, and ecosystems in service research

S Barile, R Lusch, J Reynoso, M Saviano… - Journal of Service …, 2016 - emerald.com
Systems, networks, and ecosystems in service research | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …

An overview of the contribution of systems thinking within management and marketing

R Bruni, L Carrubbo, Y Cavacece, D Sarno - Social dynamics in a systems …, 2018 - Springer
In recent years, common interests have led the fields of marketing and management to
differentiate themselves, even in similar research areas. This chapter provides an overview …

[HTML][HTML] Social innovation in smart tourism ecosystems: How technology and institutions shape sustainable value co-creation

F Polese, A Botti, M Grimaldi, A Monda, M Vesci - Sustainability, 2018 - mdpi.com
In the service era, markets are reconceptualized as systems of actors interconnected
through networked relationships based on resources exchange and producing value co …

A digital servitization framework for viable manufacturing companies

MV Ciasullo, F Polese, R Montera… - Journal of Business & …, 2021 - emerald.com
Purpose The purpose of this paper is to understand the strategic management of a
technology-enabled shift from a product-centric to a service-centric logic and to identify the …

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

B Esposito, MR Sessa, D Sica, O Malandrino - The TQM Journal, 2022 - emerald.com
Purpose This paper investigates the extent to which the COVID-19 pandemic has
accelerated service innovation in the restaurant sector. It explores the use of digital …

The epistemology of humane entrepreneurship: Theory and proposal for future research agenda

R Parente, A ElTarabishy, M Vesci… - Journal of Small …, 2018 - Wiley Online Library
This paper proposes a new theory called Humane Entrepreneurship (HumEnt) and identifies
areas for future development of knowledge. The new theory integrates in the Entrepreneurial …

[HTML][HTML] Banking the unbanked. Constitutive rules and the institutionalization of mobile payment systems in Nigeria

M Ehret, R Olaniyan - Journal of Business Research, 2023 - Elsevier
Researchers identify institutional voids as serious roadblocks to economic development.
Mobile payment systems offer a promise to fill institutional voids in emerging economies …

Complexity and sustainability in management: insights from a systems perspective

S Barile, M Saviano - Social dynamics in a systems perspective, 2018 - Springer
The growing inadequacy of traditional 'management toolkits' for dealing with ever more
complex phenomena highlights the need for a rethinking of consolidated management …

A4A relationships

F Polese, J Pels, B Tronvoll, R Bruni… - Journal of Service …, 2017 - emerald.com
Purpose The purpose of this paper is to investigate the characteristics of actors that allow
them to relate to others actors in the system through shared intentionality (orientation) and …

[HTML][HTML] Monitoring viability and sustainability in healthcare organizations

M Saviano, C Bassano, P Piciocchi, P Di Nauta… - Sustainability, 2018 - mdpi.com
The paper aims to advocate the incorporating of the sustainability perspective into the
management control system of healthcare organizations. The study is based on two main …