BACKGROUND The origins of conversation analysis are to be found in the work of two great
American originators: Erving Goffman and Harold Garfinkel (Schegloff, Z003a). With …

Institutional Interaction focuses on talk and interaction in institutional contexts. The first
systematic book-length study on this expanding area, it discusses the theory and …

All social life is based on people's ability to recognize what others are doing. Recently, the
mechanisms underlying this human ability have become the focus of a growing …

Some institutional settings, such as therapeutic or counselling settings, involve normative
models, theories or quasi-theories concerning professional–client interaction. These models …

This article presents an analysis of laughter as an interactional device in doctor–patient
interaction. The article starts by reporting some findings of a larger study on laughter in …

Antibiotics will soon no longer be able to cure common illnesses such as strep throat,
sinusitis and middle ear infections as they have done for the last 60 years. Antibiotic …

This article studies the coordination of patients' production of their primary complaint and
doctors' orientation to the patient on the one hand and to medical records on the other. In …

This Handbook stands as the premier scholarly resource for Language and Social
Interaction (LSI) subject matter and research, giving visibility and definition to this area of …

Interactional research on advice giving has described advice as normative and asymmetric.
In this paper we examine how these dimensions of advice are softened by counselors on a …

This article examines 2 practices that are used to present children's problems to their
pediatricians in acute care encounters. Using the methodology of conversation analysis, this …