Purpose The purpose of this study is to analyze state-of-the-art knowledge of artificial
intelligence (AI) research in hospitality. Design/methodology/approach This study adopts the …

Business failure prediction or survival analysis can assist corporate organizations in better
understanding their performance and improving decision making. Based on aspect-based …

Purpose This study aims to provide a systematic review of the existing literature on the
applications of deep learning (DL) in hospitality, tourism and travel as well as an agenda for …

Due to rising competition and resource constraints, hoteliers need to understand which
consumer complaints are more important and severe to prioritize, an issue receiving less …

Purpose Online food delivery service has evolved swiftly and stretched the bounds of the
catering business. In the gig economy, being a food delivery rider draws employees with the …

Abstract User Generated Comments and ranking based on it, has been studied extensively
due to its impact on consumers and businesses. Literature highlights that platforms' rankings …

In the dynamic field of destination management, maintaining a destination's competitiveness
requires understanding the evolving preferences of tourists. However, current research often …

Purpose This study aims to use big data analysis and sheds light on key hotel features that
play a role in the revisit intention of customers. In addition, this study endeavors to highlight …

Purpose This study aims to establish a comprehensive satisfaction analysis framework by
mining online restaurant reviews, which can not only accurately reveal consumer …

Purpose This study aims to explore how the “new normal” induces the dynamics in the
asymmetric relationship between service quality attributes and customer satisfaction …