I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
The present research focuses on the interplay between two common features of the
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
customer service chatbot experience: gaze direction and anthropomorphism. Although the …
[HTML][HTML] Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers
DA Frank, T Otterbring - Technological Forecasting and Social Change, 2023 - Elsevier
Intelligent machines are steadily replacing human workforce in retail and service. Although
customers' short-term responses toward service robots are well understood, little is known …
customers' short-term responses toward service robots are well understood, little is known …
[HTML][HTML] Augmented reality smart glasses use and acceptance: Α literature review
G Koutromanos, G Kazakou - Computers & Education: X Reality, 2023 - Elsevier
The research interest in the use of augmented reality smart glasses (ARSGs) has increased
dramatically in recent years as they are utilised in many fields such as medicine and …
dramatically in recent years as they are utilised in many fields such as medicine and …
In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy
Purpose Companies utilize increasingly capable Artificial Intelligence (AI) technologies to
deliver modern services across a range of consumer service industries. AI autonomy …
deliver modern services across a range of consumer service industries. AI autonomy …
Crypto cravings: Gender differences in crypto investment intentions and the mediating roles of financial overconfidence and personality
Cryptocurrencies have ballooned into a billion‐dollar business. To inform regulations aimed
at protecting consumers vulnerable to suboptimal financial decisions, we investigate crypto …
at protecting consumers vulnerable to suboptimal financial decisions, we investigate crypto …
Overcoming the blockchain technology credibility gap
Blockchain technology has been designed to improve the transmission of transparent
information across a variety of industries and products. Yet, consumers tend to perceive …
information across a variety of industries and products. Yet, consumers tend to perceive …
Consumer adoption of AI-powered virtual assistants (AIVA): an integrated model based on the SEM–ANN approach
Artificial intelligence (AI) has lured consumers to orchestrate their routine activities relying on
such technologies. Though AI-powered virtual assistants (AIVAs) have gained traction …
such technologies. Though AI-powered virtual assistants (AIVAs) have gained traction …
Does metaverse fidelity matter? Testing the impact of fidelity on consumer responses in virtual retail stores
The future of retailing takes consumers to the metaverse. Yet, how these novel shopping
experiences will look and feel remains largely unknown. Experts predict immersive …
experiences will look and feel remains largely unknown. Experts predict immersive …
A systematic literature review on risk perception of Artificial Narrow Intelligence
The rise of artificial intelligence (AI) has captured global attention recently, prompting the
need to understand how associated risks are perceived. This paper attempts to fill this gap …
need to understand how associated risks are perceived. This paper attempts to fill this gap …
[HTML][HTML] Facilitating retail customers' use of AI-based virtual assistants: A meta-analysis
Retailers rely on virtual assistants (VAs), such as Amazon's Alexa and chatbots, to deliver
24/7 customer service at low costs, as well as novel shopping opportunities. Despite …
24/7 customer service at low costs, as well as novel shopping opportunities. Despite …