Consumer goods and services have psychological value that can equal or exceed their
functional value. A burgeoning literature demonstrates that one source of value emerges …

Power is a fundamental force in social relationships and is pervasive throughout various
types of interactions. Although research has shown that the possession of power can …

In order to meet consumer expectations for consistent, uniform, integrated services and
experiences across multiple retailing channels, many retailers have tried to create an omni …

Social media such as Facebook are a rich source of consumer information; however, how to
effectively use such big data remains a question. To that end, marketers need to develop …

Are the rich more unethical than the poor? To answer this question, the current research
introduces a key conceptual distinction between selfish and unethical behavior. Based on …

Emergence of autonomous machines is a hotly debated topic in mass-media. However,
previous research has not empirically investigated whether the perceived autonomy of …

Researchers and practitioners regard information technology (IT) as a competitive tool.
However, current knowledge on IT capability mechanisms that affect firm performance …

We investigate the effect of female leadership on gender differences in public and private
organizations. Female leadership impact was constructed using a quasi-experiment …

Following service failure, there are two main forms of recovery—economic recovery and
emotional recovery. Nonetheless, prior research has not examined the differential effects of …

The predictions of growing consumer power in the digital age that predated the turn of the
century were fueled by the rise of the Internet, then reignited by social media. This article …