The effect of quality culture on service quality of public and private Universities: A comparative analysis
This study aims to differentiate between perceived quality culture (QC) and service quality
(SQ) in public and private universities; and to examine the effect of QC on SQ in both types …
(SQ) in public and private universities; and to examine the effect of QC on SQ in both types …
Exploring the relationship between student individual culture and service quality expectations in higher education
Purpose This study aims to explore the influence of the individual student profile of
Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term …
Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term …
Exploring the effects of a modified higher education performance service quality model on organisational sustainability: The case of Malaysian Polytechnics
Higher education service quality and performance in technical and vocational education and
training (TVET) is critical for developing human capital for economic survival; however, the …
training (TVET) is critical for developing human capital for economic survival; however, the …
The Effect of Service Quality and Sustainability Practices on Brand Equity: The Case of Korean Air Passengers
S Lee, SK Lee, JW Park - Sustainability, 2024 - mdpi.com
A company's brand equity is built through sustainable development. Sustainability practices
are increasingly being adopted by a wide range of organizations, with the aviation industry …
are increasingly being adopted by a wide range of organizations, with the aviation industry …
The implications of learning management system on education quality in the new normal era: Evidence from Islamic higher education
The implementation of the learning management system (LMS) in the New Normal period
was investigated in this study. A qualitative research design with a descriptive approach was …
was investigated in this study. A qualitative research design with a descriptive approach was …
Service Quality of Teaching Vocational Education and Training (TVET) and Student's Satisfaction in Nigeria
WA Makinde, TO Bamiro - Journal of Pedagogy and Education …, 2023 - journal.iistr.org
Abstract Technical, Vocational, Education and Training (TVET) has been identified as an
effective strategy for improving socio-economic development of both developing and …
effective strategy for improving socio-economic development of both developing and …
Service Quality of Teaching Vocational Education And Training (TVET) And Students Performance In The Federal Polytechnic Ilaro, Nigeria
Abstract Technical, Vocational, Education and Training (TVET) has been identified as an
effective strategy for improving socio-economic development of both developing and …
effective strategy for improving socio-economic development of both developing and …
[PDF][PDF] An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention
KM Aboalganam, A Alzghoul… - Innovative Marketing …, 2024 - businessperspectives.org
This study aims to investigate the interconnections among total quality management, service
quality, customer retention, and moderating influence of customer complaint handling within …
quality, customer retention, and moderating influence of customer complaint handling within …
[PDF][PDF] The assessment of service quality effect in higher education sector on satisfaction, suggestion, and behavioral intention of university students: The case of …
E Gürbüz, M Bayraktar - Tuning Journal for Higher Education, 2023 - tuningjournal.org
The number of enterprises in the service sector is increasing with the time and the market for
service sector is expanding. Universities as higher education institutions were affected by …
service sector is expanding. Universities as higher education institutions were affected by …
Measuring the Service Quality of Higher Education: A Critical Review
U Mukherjee, HA Patrick, MH Sharieff… - Handbook of Research …, 2023 - igi-global.com
The purpose of this chapter is to analyse the studies in the area of education service quality
management conducted on higher education institutions (HEIs), with a special focus on the …
management conducted on higher education institutions (HEIs), with a special focus on the …