A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
H Shin - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …
management (HTM), the purpose of this study is to identify a research agenda by conducting …
Customers' acceptance of artificially intelligent service robots: The influence of trust and culture
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …
[HTML][HTML] Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Technological disruptions, health crises, persistent labour issues, and demographic shifts
have elevated the importance of RAISA (robots, artificial intelligence, and service …
have elevated the importance of RAISA (robots, artificial intelligence, and service …
Customer-robot interactions: Understanding customer experience with service robots
Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …
transformed the landscape of service industries, including hospitality and tourism. Through a …
The emergence of service robots at restaurants: Integrating trust, perceived risk, and satisfaction
KH Seo, JH Lee - Sustainability, 2021 - mdpi.com
As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …
companies need to consider how to be competitive in this new artificial intelligence and …
Influence of robots service quality on customers' acceptance in restaurants
Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …
engagement and acceptance and the moderating role of robot anthropomorphism on the …
Unveiling the complexity of consumers' intention to use service robots: An fsQCA approach
Despite the growing body of research exploring factors associated with service robot
adoption, the existing comprehension of this emerging technology remains largely …
adoption, the existing comprehension of this emerging technology remains largely …
A silver lining in the COVID-19 cloud: examining customers' value perceptions, willingness to use and pay more for robotic restaurants
The COVID-19 pandemic has severely affected the restaurant industry due to enforced
closures and limitations on social gatherings, prompting restaurateurs to innovate and adapt …
closures and limitations on social gatherings, prompting restaurateurs to innovate and adapt …
Public perceptions towards ChatGPT a s the Robo-Assistant
The widespread adoption of digital technologies in various economic activities paves the
way for the establishment of a unified digital space. ChatGPT, an artificial intelligence …
way for the establishment of a unified digital space. ChatGPT, an artificial intelligence …
Robots at your service: value facilitation and value co-creation in restaurants
Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …
restaurant context. It empirically examines the guest perception of value facilitation by …