This paper investigates heterogeneities in passengers' perceptions of airlines' services considering systematic and random variations in users' tastes. For this purpose, an efficient …
This study deploys environmental and positive psychology models to develop and test the influence of substantive and communicative staging of airport servicescape (ie, SSoS and …
M Šuligoj - Journal of Vacation Marketing, 2024 - journals.sagepub.com
Based on situational crisis communication theory, this study designs a research framework to identify differences in crisis communication practises on beach hotel websites in different …