Systematic literature review on impacts of COVID-19 pandemic and corresponding measures on mobility

KS Lee, JK Eom - Transportation, 2024 - Springer
The unprecedented COVID-19 outbreak has significantly influenced our daily life, and
COVID-19's spread is inevitably associated with human mobility. Given the pandemic's …

[HTML][HTML] Passengers' perception of airlines' services: Addressing systematic and random variation in tastes

L dell'Olio, L Eboli, MP Fotino, G Mazzulla - Transportation Research Part …, 2025 - Elsevier
This paper investigates heterogeneities in passengers' perceptions of airlines' services
considering systematic and random variations in users' tastes. For this purpose, an efficient …

“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape

CO Antwi, J Ren, W Zhang, W Owusu-Ansah… - Sustainability, 2022 - mdpi.com
This study deploys environmental and positive psychology models to develop and test the
influence of substantive and communicative staging of airport servicescape (ie, SSoS and …

Heterogeneity of crisis communication practices in hotels: Anti-COVID-19 measures on Adriatic beach hotels' websites

M Šuligoj - Journal of Vacation Marketing, 2024 - journals.sagepub.com
Based on situational crisis communication theory, this study designs a research framework
to identify differences in crisis communication practises on beach hotel websites in different …