Adults who stutter can learn to control and improve their speech fluency by modifying their
speaking rate. Existing speech therapy technologies can assist this practice by monitoring …

Voice based call centers enable customers to query for information by speaking to agents in
the call center. Most often these call conversations are recorded for analysis with the intent …

There has been an increase in spoken interaction between people from different
geographies or different cultural background prominently in the call center scenario …

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Any customer initiated inbound call is not only essential for the service agent to respond, but
also to resolve the problem. Although agents are trained not to be expressive and provide …

Stuttering is a prevalent speech disorder. It is characterized by various speech disfluencies,
such as word repetitions, syllable repetitions, prolongation of sounds and blocking or …

In this paper, we describe an industry grade, functional, automatic explainable audit system
for service desk call conversations. Often these interactions are laced by the various …

One of the prominent reason for ineffective communication in call center telephone
conversations is primarily due to the manner in which the voice agents speak and not …