To implement business process redesign several best practices can be distinguished. This
paper gives an overview of heuristic rules that can support practitioners to develop a …

There is an abundance of business process modeling techniques that capture and address
different aspects of a business process. A limited number of these process models allow …

Purpose–The purpose of this paper is to provide a structured overview of so‐called business
process improvement (BPI) approaches and their contribution to the actual act of improving …

Business Process Re-engineering (BPR) is being used to improve the efficiency of the
organizational processes, however, a number of obstacles have prevented its full potential …

Business process reengineering (BPR) is identified as one of the most important solutions
for organizational improvements in all performance measures of business processes …

Purpose The paper examines the conditions under which the adoption of the Internet of
Things (IoT) innovation is justified by business purposes. The purpose of this paper is to …

Purpose Despite its popularity, business process management (BPM) is not unequivocally
defined, but obtains different forms with varying specifications. This paper presents a critical …

The redesign of business processes has a huge potential in terms of reducing costs and
throughput times, as well as improving customer satisfaction. Despite rapid developments in …

Business processes have been discussed for more than a decade now. However, there are
not as of yet comprehensive and substantial benefits that can justify the hype around the …

We examine how robotic process automation (RPA) can be deployed as a technology
solution in business processes and services as a transformation lever beyond traditional …