In this paper, the authors review current literature on retail formats and propose a new
customer-centric framework for retailers to focus on as they continue to innovate and evolve …

The fast-paced growth of e-commerce is rapidly changing consumers' shopping habits and
shaping the future of the retail industry. While online retailing has allowed companies to …

In this paper, we investigate the demand response of a firm's existing customers to retail
store entry and which aspects of the response are demand-expanding and which …

ABSTRACT A recent study (Gil et. al., 2020) found that free shipping can hurt an online
retailer if their optimal strategy is to charge shipping fees. But does this observation apply to …

This study aims to identify the critical factors of shipping success and courier services in
Indonesia. The study uses a survey questionnaire in Indonesia on the consumer …

This paper investigates consumers' willingness to pay (WTP) for click-and-collect grocery
services. In particular, we analyze whether the time-pressed are willing to pay higher fees …

The hyping quantity of small-sized shipments and their frequency variation, due to the
growth of e-commerce, pose a great challenge to logistics service providers. At the same …

This paper studies how online grocers use service time to respond to local competition and
demand conditions when prices are uniformly set at the national level. Using comprehensive …

Purpose Word-of-mouth (WOM) valence refers to the favorable impact of positive WOM on
marketing outcomes. However, studies have shown that negative WOM can have a greater …

With the recent rise of internet-based businesses within the confines of the Philippines,
people started to pay closer attention to shipping costs and other completion concerns …