The purpose of the study is to investigate various environment-friendly practices
implemented by the hospitality industry while assessing their impact on customer …

Through performing a literature review, this paper aims to determine the impacts of a hotel's
green practices implementations on clients in the hospitality industry. The articles utilized for …

Self-service technology refers to a group of technologies that empower customers to do
tasks independently without the aid of a worker. The term" self-service technology," or SST …

This research addresses the exploring the influence hybrid work models on employee
retention, with an emphasis on the facilitating role of employee involvement and moderating …

While significant studies exist on service quality, customer satisfaction and customer
retention in private banking, little focus has been placed on young professionals within …