Digital transformation in the public sector means new ways of working with stakeholders,
building new frameworks of service delivery and creating new forms of relationships …

This research proposes a proactive modelling approach that combines Fuzzy Cognitive
Mapping (FCM) and Human Factors Analysis and Classification System (HFACS) …

Web sites become more powerful when they can adjust to their users' needs. Web
personalisation refers to adapting both the content and the presentation of web sites, so that …

Introduction Elder abuse, a universal human rights problem, is associated with many
negative consequences. In most jurisdictions, however, there are no comprehensive …

Organizations will be increasingly concerned about maintaining their positions in today's
changing world, the high-tech era, and the emergence of innovative technologies because …

Purpose–The purpose of this paper is to identify the factors impacting customer satisfaction
in Indian banks and analyze their effects the level of customer satisfaction through a …

A critical overview of modelling Business and Management (B&M) Systems using Fuzzy
Cognitive Maps is presented. A limited but illustrative number of specific applications of …

Purpose–The purpose of this paper is to attempt to identify the most salient attributes that
influence customer satisfaction with retail banks in Kuwait and to determine the level of the …

Recent studies indicate high competitiveness of the Ghanaian banking industry, making it
difficult for banks to satisfy and retain customers. However, little empirical knowledge exists …

Background Meningitis is characterized by an inflammation of the meninges, or the
membranes surrounding the brain and spinal cord. Early diagnosis and treatment is crucial …