Consumer attitudes towards online shopping: The effects of trust, perceived benefits, and perceived web quality

MM Al-Debei, MN Akroush, MI Ashouri - Internet Research, 2015 - emerald.com
Purpose–The purpose of this paper is to examine consumer attitudes toward online
shopping in Jordan. The paper introduces an integrated model which includes trust …

Dimensions and outcomes of electronic service quality in the GCC countries

M Thanasi-Boçe, A Kulakli - … Journal of Quality and Service Sciences, 2023 - emerald.com
Purpose The rapid growth of e-commerce and the increasing importance of online services
have prompted the need for managers to understand what consumers value most in online …

Factors influencing consumer attitudes toward online shopping: the mediating effect of trust

Y Chetioui, H Lebdaoui, H Chetioui - EuroMed Journal of Business, 2021 - emerald.com
Purpose The coronavirus pandemic has created a new wave of first-time online shoppers in
both industrialized and emerging countries. More interestingly, scholars and practitioners …

The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

TE Mofokeng - Cogent Business & Management, 2021 - Taylor & Francis
The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in
global markets, strengthening online shopping exchange relationships. Businesses seek …

Determining the antecedents of mobile payment loyalty: Cognitive and affective perspectives

S Yuan, L Liu, B Su, H Zhang - Electronic Commerce Research and …, 2020 - Elsevier
Retention of existing users is a crucial issue for mobile payment (m-payment) service
providers. To determine the antecedents of m-payment loyalty, we developed a research …

What makes guests trust Airbnb? Consumer trust formation and its impact on continuance intention in the sharing economy

CY Li, MC Tsai - Journal of Hospitality and Tourism Management, 2022 - Elsevier
The prevalence of Airbnb as a sharing economy platform has grown, and trust is the
foundation that motivates users to participate in the Airbnb sharing phenomenon. Although …

The role of quality and trust on using website news

M Simanjuntak, S Mansur, N Saragih… - … Journal of Data and …, 2022 - growingscience.com
This study is to analyze the influence of the quality of information on the decision to choose
CNNIndonesia. com media either directly or through the mediation of trust variables. The …

The influence of online and offline brand trust on consumer buying intention

C Nosi, T Pucci, Y Melanthiou, L Zanni - EuroMed Journal of Business, 2021 - emerald.com
Purpose The study tests a model that considers online brand trust in different nonbrand-
owned touchpoints as a multifactorial construct constituted by: social network influencers …

Analysis of Factors Affecting Customer Satisfaction and Customer Loyalty in the Shopee Marketplace

RYS Ringo, D Septyanto, AH Ramli - Majalah Ilmiah Bijak, 2023 - ojs.stiami.ac.id
This study aims to find out what factors influence customer satisfaction and loyalty in the
Shopee marketplace. The variables used in this study are price, product quality, information …

Consumer online purchase behavior of local fashion clothing brands: Information adoption, e-WOM, online brand familiarity and online brand experience

MS Rahman, M Mannan - … of Fashion Marketing and Management: An …, 2018 - emerald.com
Purpose The purpose of this paper is to investigate the influence of information adoption, e-
WOM, online brand experience and online brand familiarity on consumer online purchase …