Purpose The COVID-19 pandemic has resulted in significant changes in consumer
behaviour, which has had a cascading effect on consumer-centric logistics. As a result, this …

Purpose Several researchers struggle with designing, writing-up and reviewing case study
research, but constructing a template for describing and justifying methodological choices is …

Purpose This Impact Pathways paper aims to provide a timely and structured discussion of
real-world problems at Marks and Spencer and in retail in general, evoked through the …

Purpose Increasingly, the logistics industry offers innovative solutions that interact with end-
consumers directly. The purpose of this paper is to examine the consumer participation …

Purpose The purpose is to understand how the role of quality functions might evolve amidst
digitalisation and an increased focus on services. This study focuses on customer feedback …

With continuous change in the global and domestic markets for TPL services, it becomes
imperative that both users and providers of TPL services equip themselves with the best in …

Contemporary shopping is experiencing rapid changes with the increasing ubiquity of
technologies that can be utilised to create seamless omni-channel experiences. These …

Self-service technologies (SSTs) have unleashed the productive potential of modern
consumers, while crowd-sourcing (Csingle bondS) platforms have further elevated the co …

Purpose Appreciation of the utility of strategy and the vitality of the culture in an organization
can realize the development of a new culture-centric strategic business model (SBM) …

Dynamic capabilities such as flexibility are considered influential in achieving superior
performance, especially under uncertain circumstances. Among others, postponement is a …