The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case

U Tandon, R Kiran, AN Sah - Information Systems and e-Business …, 2018 - Springer
The study analyzed website functionality, perceived risk and drivers of online shopping to
evaluate their impact on customer satisfaction in India. The study empirically validates ease …

Embedding technology interface and digital payment drivers in the unified theory of acceptance and use of technology 2 model: transforming behavioral intention to …

S Gupta, R Kiran, RK Sharma - Sustainability, 2023 - mdpi.com
Purpose: The present study was undertaken with the purpose of embedding Technology
Interface drivers and Digital Payment drivers as additional drivers in the Unified Theory of …

What drives corporate carsharing acceptance? A French case study

S Fleury, A Tom, E Jamet, E Colas-Maheux - Transportation Research Part …, 2017 - Elsevier
Corporate carsharing allows employees to make use of a fleet of vehicles for their business
travels. It offers a means of managing vehicle fleets more optimally, bringing both economic …

Predictors of online shopping in India: an empirical investigation

U Tandon - Journal of Marketing Analytics, 2021 - Springer
The paper aims to understand the predictors of online shopping in India. It extends the
Unified theory of acceptance and use of technology2 (UTAUT2) model by validating social …

Understanding online shopping adoption in India: unified theory of acceptance and use of technology 2 (UTAUT2) with perceived risk application

U Tandon, R Kiran, AN Sah - Service Science, 2016 - pubsonline.informs.org
The purpose of this research is to analyze perceived risk and drivers of online shopping
influencing behavioral intention in India. The study empirically validates website design …

Factors impacting customer satisfaction: An empirical investigation into online shopping in India

U Tandon, R Kiran - Journal of Information Technology Case and …, 2019 - Taylor & Francis
The study examines various factors influencing online shopping in India. The research
analyzes website quality and other drivers of online shopping to evaluate their impact on …

Study on drivers of online shopping and significance of cash-on-delivery mode of payment on behavioural intention

U Tandon, R Kiran - International Journal of Electronic …, 2018 - inderscienceonline.com
The purpose of this paper is to examine different drivers of online shopping and their impact
on behavioural intention. The study also examines how cash-on-delivery mode of payment …

The role of online shopping service quality in e-retailing towards online shopping intention: Testing the moderation mechanism in UTAUT

M Amjad-ur-Rehman, A Qayyum, B Javed - Pakistan Journal of …, 2019 - econstor.eu
The purpose of this research study isto examine the influence of online shopping service
quality on online shopping intention with the mediating role of online shopping drivers and …

The gender effect on consumer attitudes toward payment methods: The case of online Chinese customers

HC Ho, MA Awan - Journal of Internet Commerce, 2019 - Taylor & Francis
This study examines the gender effect on consumer attitudes toward payment methods of
online shopping. The objective is to study factors that may affect consumer online shopping …

Factors impacting online shopping in India: an empirical approach to extending UTAUT2 with the digital payment mode and attitudes toward technology

S Gupta, R Kiran, RK Sharma - Global Knowledge, Memory and …, 2024 - emerald.com
Purpose In keeping with global developments rendering online shopping as an emerging
trend among consumers, the present study extends the unified theory of use and acceptance …