The dynamics of value co‐creation behavior: A systematic review and future research agenda

S Jain, K Sharma, S Devi - International Journal of Consumer …, 2024 - Wiley Online Library
Value co‐creation (VCC) continues to gain traction as a marketing concept in several
service contexts. Given the limited understanding of how the VCC process translates into …

The way to generate customer citizenship behavior with customer experience

HTPM Le, D Kim, J Park - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study explores the factors that influence customer citizenship behavior in the context of
the customer experience of a transportation application that incorporates the concept of the …

Exploring tourist citizenship behavior in wellness tourism destinations: The role of recovery perception and psychological ownership

Y Yao, G Wang, L Ren, H Qiu - Journal of Hospitality and Tourism …, 2023 - Elsevier
Although tourist citizenship behavior (TCB) has attracted increasing scholarly attention,
wellness tourism has remained relatively underexplored. Therefore, a theoretical framework …

Value co‐creation in the sharing economy: Revisiting the past to inform future

M Vasil M, PK Chopdar, D Buhalis… - Psychology & …, 2024 - Wiley Online Library
The objective of this study is to provide an integrated view of the body of knowledge of value
co‐creation in the sharing economy in terms of the topical content and the research …

Cutting the clutter: how minimalism drives customer citizenship behaviour within the sharing economy-based services

AKF Rasheed, J Balakrishnan - Kybernetes, 2024 - emerald.com
Purpose Using the stimulus-organism-response (SOR) theory, this study explores the effect
of religiosity, resource sharing and environmental attitudes on minimalist behaviour in …

Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context

L Su, X Cheng, A Zarifis - Tourism Management, 2025 - Elsevier
Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry.
Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is …

Unlocking the potential of virtual endorsers: The role of brand-owned and brand-non-owned virtual endorsers in shaping brand attitude

L Teng, H Wang, X Wang, L Foti - International Journal of Information …, 2025 - Elsevier
As digital marketing evolves, virtual endorsers have become a key strategy for brands to
attract and connect with consumers. More and more brands are using both brand-owned …

You are not alone: Heal the P2P accommodation guests with digitally displayed close relationships

Y Li, Y Zhang, C Zhang, L Peng, SS Ma - Journal of Hospitality and Tourism …, 2024 - Elsevier
With people in modern society increasingly feeling alienated, their desire for relatedness
satisfaction simultaneously strengthens. A somewhat different phenomenon observed is that …

Understanding the effects of live streamers' appearance and abilities in shaping consumer purchase: A cross-cultural empirical research

Z Wang, Z Wang, D Rinprasertmeechai… - Journal of Retailing and …, 2024 - Elsevier
This research aims to investigate the comprehensive mechanism of streamers'
attractiveness on consumer purchases in diverse cultural contexts. We confirmed the cultural …

Warm Hearts, Happy Lodgings: How Peer-To-Peer Accommodation Micro-Entrepreneurs Can Foster Sharing Citizenship Behavior

Y Liu, F Li, G Zhang, J Zhang - Journal of Hospitality & …, 2024 - journals.sagepub.com
In response to the call for elucidating the catalyst of consumer citizenship behavior in micro-
entrepreneurship, this study explores the determinants of “sharing citizenship …