Abstract Value Sensitive Design is a theoretically grounded approach to the design of
technology that accounts for human values in a principled and comprehensive manner …

Electronic commerce typically lacks human warmth and sociability, since it is more
impersonal, anonymous and automated than traditional face-to-face commerce. This paper …

The role of trust encompasses the exchanges and interactions of a retail bank with its
customers on various dimensions of online banking. Specifically lays stress on the bank‐to …

Purpose–Trust and commitment are the central tenets in building successful long‐term
relationships in the online retailing context. In the absence of physical interaction between …

ABSTRACT Value Sensitive Design is a theoretically grounded approach to the design of
technology that accounts for human values in a principled and comprehensive manner …

HUMAN VALUES, ETHICS, AND DESIGN Page 1 ◆ 63◆ HUMAN VALUES, ETHICS, AND
DESIGN Batya Friedman and Peter H. Kahn, Jr. University of Washington 1241 Introduction …

Many on-line stores have little emotional or social appeal and lack human warmth. For some
products, such as apparel, increasing a firm's social presence through socially rich …

Introduction................................. 434Concepts.................................... 434Functions: Supporting
System Use............... 435Taking Over Parts of Routine Tasks............... 435Adapting the …

This study aimed to investigate the effects of brand anthropomorphism on consumer-brand
relationships in a social media marketing context. We hypothesized that anthropomorphism …

Expansion and growth of online shopping has led many companies to provide real-time
communications on their Web sites to facilitate human-to-human interaction between service …