This paper reviews research studies of information technology outsourcing (ITO) practice
and provides substantial evidence that researchers have meaningfully and significantly …

Purpose–To identify key lessons, trends and enduring challenges with global outsourcing of
back office services. Design/methodology/approach–The authors extract lessons, project …

82 Mary C. Lacity and Leslie P. Willcocks interviewed people who used a variety of terms to
discuss service automation (see “About the Research”). To help make sense of the …

In this paper, the more than 40-year history of the information systems discipline is
discussed by dividing history into four somewhat overlapping eras. For each era, important …

This article revisits materialist second-wave feminist debates about domestic labour in the
context of digitalisation. Using a differentiated typology of labour, it looks at how the tasks …

Online freelance marketplaces are websites that match buyers of electronically deliverable
services with freelancers. Although freelancing has grown in recent years, it faces the classic …

In our review, we coded 73 empirical findings from 31 journal articles that applied
Transaction Cost Economics (TCE) to study Information Technology Outsourcing (ITO). As …

Managing a global network of suppliers presents considerable challenges for large
multinational corporations. Chief among these is how to effectively transfer knowledge …

The article formalizes an action principles approach for investigating and influencing the
adoption of emerging information systems phenomena, particularly for new technologies. It …

Purpose–The purpose of this paper is to discuss the contribution of a global IT service
provider's Human Resources Information System (HRIS) to staff retention in emerging …