Purpose The authors' thesis statement is that the literature on quality management in higher
education is evolving towards an idea of integration. Considering Part 1 of the Standards …

Purpose This paper aims to look at the characteristics of internal quality assurance (IQA)
systems of higher education institutions to understand whether these systems tend to …

The purpose of our research is to look for theoretical and empirical evidence of the trend
towards the integration of quality management in universities. We understand integration as …

Purpose The paper aims to define a dashboard of indicators to assess the quality
performance of higher education institutions (HEI). The instrument is termed SMART-QUAL …

Purpose The European Standards and Guidelines (ESG) for quality assurance (QA) adopted
at the Bergen Ministerial Meeting in 2005 in the scope of the Bologna process call upon …

To survive in a highly-competitive higher education sector, institutions of higher learning are
focusing on quality management principles. Therefore, a strong need emerges for a deeper …

The term 'quality cultures' has gained in currency since around the turn of the century,
particularly in Europe, where the idea has been both formalized and widely publicized …

Since 2009, Portuguese higher education institutions have been developing their own
internal quality assurance systems and policies as a result of the reforms of higher education …

Self-assessment in higher education institutions is a topic of increasing interest for the
academic community, researchers, the government, and society. This process allows us to …

As grandes transformações vivenciadas no ensino superior nos últimos anos, decorrentes
da globalização e da internacionalização, requerem um estudo profundo nos modelos dos …