The Laos aviation market has experienced rapid growth over the last decade and the
industry has become an important driver contributing to the country's economic growth. This …

Using a survey of 382 passengers, this research examines customer satisfaction and its
antecedents and consequences in the context of the airline industry. The relationships …

Air transport service quality has been a popular research topic in the last decade. A
systematic literature review on this topic was conducted on the articles published in quality …

Purpose One of the major challenges within the airline industry is to keep pace with the
changing customer perception toward their service quality. This paper aims to demonstrate …

For airlines to deliver quality services, they must understand customers' expectations.
However, the variations of airline service attribute lists in the available literature suggests a …

This study investigates airline passenger satisfaction and service quality in the US market,
employing fuzzy logic and fuzzy segmentation methods. Elasticities are then determined to …

This paper aims to address how passengers' satisfaction can be measured in relative to
quality services provided by airlines using AIRQUAL methodology. AIRQUAL five …

The airline industry faces with significant competition due to the rise of technology
innovation and diversified customer needs. Therefore, continuous quality management is …

Service Quality Measurement Models: comparative analysis and application in airlines industry
Page 1 ENTERPRISE INFORMATION SYSTEM www.gjeis.com GJEIS ISSN (Online) …

Airline service quality (AIRQUAL) is an important element for all service providers especially
in the airline industry. It derives from the popular service quality (SERVQUAL) model and …