The purpose of this study was to investigate the degree to which behavioral intentions could
be explained by service quality dimensions. Zeithmal et.'s theoretical framework was used to …

The purpose of this paper is to obtain a better understanding of the extent to which service
quality is delivered within the Mauritian public service by drawing on front-line employees …

This study suggests a new approach to the exploratory and evaluative research of service‐
quality dimensions by employing correspondence analysis (CA). Although several studies …

Two new gaps are added to the 5-gap model proposed by PZB. These new gaps reflect the
differences in the understanding of customer expectations by manager and front-line service …

Purpose–The aim of this study is to examine the level service quality from the perspective of
food manufacturers. Malaysia is gearing towards becoming a major player in the world Halal …

The research goal of this study is to determine how knowledge sharing among members of
firms' collaboration affects customer relationship management (CRM) profitability …

Service quality delivered by travel agents in Northern Cyprus was examined using a
SERVQUAL scale. The translated instrument was purified using an item-categorisation …

Relationship quality is crucial to enhancing a tourist's loyalty. Little empirical research has
been conducted to link service quality, perceived value, and relationship quality to customer …

Guided package tours are popular for certain market segments and represent a significant
tourism market. However, research on service quality in guided package tours is rather …

Reports on a study that applied the well‐established SERVQUAL methodological instrument
to an investigation of those hotels in Crete that have adopted the ISO 9000 quality standard …