To collect quality costs an organization needs to adopt a framework to classify costs. CoQ is
usually understood as the sum of conformance plus non-conformance costs, where cost of …

EFQM is one of the popular business excellence modelling frameworks and is globally
accepted in several countries to motivate organisations to formulate strategies for the …

ISO/TS 16949 was launched in 1999 by the International Automotive Task Force (IATF) with
the aim of harmonizing the diverse assessment and certification systems worldwide in the …

Among public sector services, hospitals are some of the most complex organizations, and
have played an important role in the development of management strategies. Quality issues …

Este artículo describe una experiencia piloto de construcción de un sistema de gestión de
calidad basado en la norma ISO 9001: 2015 para una institución de educación superior …

This paper presents a case study on a research framework of gap analysis on audit systems
for a standard called IATF 16949 and Toyota Production System (TPS) in the automotive …

Quality initiatives (QIs) refer to a wide variety of tools and techniques adopted by
organisations across the world in order to improve quality. Organisations are being awarded …

It is clear that ISO 9000 Quality Management System and Total Quality Management have
an extensive literature. However, it is observed that the literature principally focuses on …

Purpose The purpose of this paper is to examine the interactive nature/mutual influence (MI)
among quality initiatives (QI) and quality awards (QA) in Indian organizations subject to …

Even though quality initiatives (QI) and quality award (QA) models have found a significant
place in continuous improvement (CI) journey of organisations, a great concern has been …