Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references

J Spohrer, SK Kwan - International Journal of Information Systems in …, 2009 - igi-global.com
The growth of the global service economy has led to a dramatic increase in our daily
interactions with highly specialized service systems. Service (or value-cocreation) …

The service system is the basic abstraction of service science

PP Maglio, SL Vargo, N Caswell, J Spohrer - Information Systems and e …, 2009 - Springer
Abstraction is a powerful thing. During the nineteenth century, the Industrial Revolution was
built on many powerful abstractions, such as mass, energy, work, and power. During the …

The service system is the basic abstraction of service science

J Spohrer, SL Vargo, N Caswell… - Proceedings of the 41st …, 2008 - ieeexplore.ieee.org
Abstraction is a powerful thing. During the 19th century, the industrial revolution was built on
many powerful abstractions, such as mass, energy, work, and power. During the 20th …

Loyalty in the business-to-business service context: A literature review and proposed framework

I Bardauskaite - Journal of Relationship Marketing, 2014 - Taylor & Francis
Loyalty has been named as one of the greatest competitive advantages for companies
operating under high competition conditions. However, different authors look at this concept …

The next industrial revolution: Integrated services and goods

JM Tien - Journal of Systems Science and Systems Engineering, 2012 - Springer
The outputs or products of an economy can be divided into services products and goods
products (due to manufacturing, construction, agriculture and mining). To date, the services …

Manufacturing and services: From mass production to mass customization

JM Tien - Journal of Systems Science and Systems Engineering, 2011 - Springer
Manufacturing and services constitute two of the five sectors of every country's economy;
depending on the maturity of the economy, they are—in terms of employment—typically the …

Healthcare: A complex service system

JM Tien, PJ Goldschmidt-Clermont - Journal of Systems Science and …, 2009 - Springer
Healthcare is indeed a complex service system, one requiring the technobiology approach
of systems engineering to underpin its development as an integrated and adaptive system …

The future of systems, man, and cybernetics: Application domains and research methods

KW Hipel, MM Jamshidi, JM Tien… - IEEE Transactions on …, 2007 - ieeexplore.ieee.org
Several important application areas that will dominate systems, man, and cybernetic (SMC)
efforts for at least the next decade, together with the methods that will require further …

Scaling with digital connection: Services innovation

C Hsu - 2007 IEEE International Conference on Systems, Man …, 2007 - ieeexplore.ieee.org
Digitization of production factors, including the knowledge for knowledge workers and
consumers, opens almost infinite potential to connect persons, systems, processes …

Services sciences, management, and engineering (SSME) and its relation to academic disciplines

J Spohrer - Services Science: Fundamentals, challenges and …, 2008 - Springer
The service economy refers both the service sector of industrialized economies as well as
services performed in the manufacturing and extractive sectors of the economy. The …