Workplace events play a significant role in shaping the performance of employees and organizations. Negative events, in particular, require careful attention due to their severe …
This study examines the effects of managers' trusting and trustworthy behaviors toward employees on turnover rates and performance evaluations within 115 restaurants in China …
Social connections are typically thought of as family members, friends, or community members; however, we often do not consider those we work with as important social …
VY Ngwimba, W Chinyamurindi… - Journal of Local …, 2024 - journals.co.za
Background The issue of workplace incivility is noted as being one of the factors that affect the work of public service employees. However, empirically, the problem needs to be …
DU Tam, NTM Trang - Service Business, 2024 - Springer
Drawing on conservation resources theory, this study examined the relationships between customer incivility, supervisor incivility, and job performance. The study also investigated the …
D Zeglat, F Shrafat, J Al-Gasawneh - SAGE Open, 2024 - journals.sagepub.com
The main aim of this study is to enhance and go beyond the conventional service profit chain model (SPC) by adding new intervening variables suggested in the relevant literature …
EC Emmanuel, M Das - Tourism Review International, 2024 - ingentaconnect.com
Workplace incivility in hotel settings poses significant challenges, affecting employee well- being and organizational outcomes. This systematic literature review aims to …
R da Silva Wegner, SV Bonato… - Boletim de …, 2023 - revista.ioles.com.br
A incivilidade pode ocorrer mediante ações no trabalho como um colega de trabalho te ignorar ou não responder uma mensagem. Estes comportamentos se refletem igualmente …
OO Omotoye, ZO Olonade, ST Olaniyan… - Journal of Workplace …, 2024 - Taylor & Francis
This study investigates the mediating effects of emotional exhaustion on the relationship between workplace incivility and adaptive performance among nurses in Osogbo, Nigeria …