Given the growing importance of service supply chain management (SSCM) in operations,
we review a selection of papers in the operations research and the management science …

After-sales and aftermarkets are significant revenue streams for industrial companies. After-
sales services are activities during warranty periods that include field technical assistance …

Determining customer satisfaction elements in retailing after-sales services have been well
explored; however, the increasing competition in this area demands the investigation of …

This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

Although the extant literature recognizes that supply chain risk (SCR) information plays a
fundamental and critical role in supply chain risk management (SCRM), little is known about …

This paper investigates the issue of sharing demand information in two competing supply
chains, each consisting of one manufacturer who provides consumers with free after-sales …

Demand forecasting is important information for all enterprises. Accurate forecast
information determines the success of supply chain operations. This paper studies the …

Motivated by the practice, we investigate logistics service outsourcing choices in a retailer-
led supply chain where the retailer offers logistics service by itself or outsources it to a third …

This research examines firm boundary configurations for manufacturers' product-service
offerings. We argue that the building of a product-service ecosystem through collaboration …

This paper investigates after-sale service deployment and information sharing strategies in a
supply chain environment including the role of a manufacturer and an independent retailer …