Stop saying “vulnerable consumers/customers”!
R Russell-Bennett, R Bedggood… - Journal of Services …, 2024 - emerald.com
Purpose The purpose of this editorial is to call out the practice of using identity-first language
and labelling consumers and customers, describing them as “vulnerable” and offers …
and labelling consumers and customers, describing them as “vulnerable” and offers …
Assessing the Influence of Self-service Technology on WOM: The Role of Customer Satisfaction
This study extends the Technology Acceptance Model (TAM) by investigating the impact of
self-service technology (SST) on customer satisfaction and word-of-mouth (WOM). Utilising a …
self-service technology (SST) on customer satisfaction and word-of-mouth (WOM). Utilising a …
An improve service quality of mobile banking using deep learning method for customer satisfaction
NK Abed, A Shahzad, A Mohammedali - AIP Conference Proceedings, 2023 - pubs.aip.org
The development of the banking sector has become fast thanks to modern technologies,
which have affected many aspects of life. The quality of service in mobile banking has …
which have affected many aspects of life. The quality of service in mobile banking has …
Assessing the Influence of Self-service Technology on WOM: The Role
This study extends the Technology Acceptance Model (TAM) by investigating the impact of
self-service technology (SST) on customer satisfaction and word-of-mouth (WOM). Utilising a …
self-service technology (SST) on customer satisfaction and word-of-mouth (WOM). Utilising a …
Examining Successful Management Practices Among Senior Women Using AI Technology
LS Gilliam - 2023 - search.proquest.com
Artificial intelligence (AI) technology innovations are envisioned to intensify the digital
ecosystem affecting management practices and the quality of life for female senior business …
ecosystem affecting management practices and the quality of life for female senior business …