This study evaluates waiting experiences in a cancer treatment context. It examines the
effects of multiple servicescape dimensions, including the design, spatial layout and …

Purpose Using retail banking as a setting and focusing specifically on elderly customers (ie
individuals aged 60 or more), this study aims to deepen the current understanding of how …

The aim of this research is to investigate the role of servicescape on re-patronage and
recommended intention through pleasure feeling and satisfaction in healthcare settings that …

Purpose Based on the stimuli-organism-response model and relationship marketing theory,
the effect of different dimensions of Servicescape (Ambience, Cleanliness, Functionality …

Abstract The Stimulus-Organism-Response (SOR) theory, introduced by Mehrabian and
Russell in 1974, has become a dominant theoretical model in the service industry to …

We investigated the perception of community sport rehabilitation centers by examining the
experiences of living lab participants and discussing the centers' roles. From 50 living lab …

Although communicating healthcare information via social media is becoming more
common, less is known about older adults who suffer from digital inequalities regarding how …

Creative tourism is currently a growing market, presenting both opportunities and challenges
for destination managers in providing unique and engaging tourist experiences. Although …

Purpose This study has conceptualized and empirically investigated how the psychological
empowerment process is generated from a patient's cognitive knowledge and participation …

This study examines the role of Komodo Island in boosting Indonesia's status as a leading
global tourism destination, emphasizing the importance of balancing environmental …