Abstract The coronavirus (COVID-19) pandemic has undeniably influenced the global
economy and environment. Major victims of the COVID-19 outbreak are Micro and Small …

Brick and mortar stores are suffering the dramatic revolution of the retail sector. Customer
facing in-store technologies (CFIST) are a key component of the inevitable transformation of …

A disruptive innovation process in the retail industry threatens the very existence of Local
Owner Operated Retail Outlets (LOOROs). The traditional business model of LOOROs is …

Purpose The market for goods and services is a continually changing environment
influenced by many internal and external factors. The majority of economies in the World …

There is a special need for a thorough examination of impacts of digitalization on small-and
medium-sized enterprises due to their characteristic features. This paper aims to present a …

Digitalization in small-and medium-sized (SME) family firms and processes of family-
external business succession within these firms are under-researched areas. As SME and …

Design Principles for Co-Creating Digital Customer Experience in High Street Retail
Universität Paderborn Research Information System (RIS) Universität Paderborn Research …

Easy access to digital analysis of customer behavior and targeted advertising are principal
advantages online retailers have over their stationary counterparts. Existing manual and …

The continuing rise of online retail comes at the expense of small and medium-sized stores
in local high streets. Many cities now experience substantial vacancies and the decline of …

The traditional business model of small retail convenience stores in India is increasingly
under threat due to the entry of large supermarket chains and online retailers. This study …