In this paper, we approach electronic commerce Customer Relationship Management (e-
CRM) from the perspective of five research areas. Our purpose is to define a conceptual …

E-commerce success, especially in the business-to-consumer area, is determined in part by
whether consumers trust sellers and products they cannot see or touch, and electronic …

Customer relationship management (CRM) has become one of the leading business
strategies in the new millennium. CRM is a broad term for managing business interactions …

The value of knowledge management and customer relationship management is well
recognized by many leading companies. This study presents a proposed model of …

The status and maturity of electronic commerce customer relationship management
(ECCRM), an emerging subfield of management information systems (MIS), are investigated …

Sustained competitive advantage depends heavily on the ability of organisations to
internalise the benefits of innovative activities. While the vital importance of innovation in …

Robo‐advisors, a type of automated decision aid, offer consumers a cost‐efficient alternative
to traditional financial advisory services. Because aids do not always produce correct …

The central role of information processing in banking leads to an expectation that banking
and finance companies will be strongly affected by technological innovation in general and …

Purpose–The aim of this paper is to identify key issues and successful patterns of
collaborative customer relationship management (CRM) in financial services networks …

This research highlighted the most essential factors that have influenced CRM from the
customers' side. To execute this research, the researcher has reviewed literature, design a …