The use of social media and Web 2.0 platforms is proliferating and affecting different formal
and highly structured organisations including public safety agencies. Much of the research …

Purpose Complex crises affect tightly coupled systems making them highly unpredictable.
This paper aims to determine how organizations learn from their crisis experience shaping …

The broad dissemination and scope of social networks enables individuals to exchange
information in real-time. This active involvement of societies plays a major role in reducing …

The automated chatbot system has introduced a new era of modern technology. Recently
the chatbot system plays an important role as a virtual agent in different respects. A chatbot …

Covid-19 is a pandemic disease that has surpassed the global response capacity. At the
beginning of the outbreak, numerous countries were unprepared to deal with the pandemic …

In the summer of 2018, Sweden was taken by surprise and engulfed by forest fires on an
unprecedented scale. Various forms of crisis volunteerism (CV) proved essential in the large …

University of Wollongong - Research Online Page 1 University of Wollongong - Research
Online Thesis Collection Title: CASE Framework: A new method to evaluate the technologies …

To effectively manage a health crisis, citizens need to have shared Situational Awareness
(SA) of the crisis. This study proposes that the public draws upon shared mental models of …

Covid-19 is a pandemic disease that has surpassed the global response capacity. At the
beginning of the outbreak, numerous countries were unprepared to deal with the pandemic …