Express companies and users prefer contactless pickup and delivery methods such as smart
lockers, particularly during the pandemic. Extant studies have examined the determinants of …

Chatbot service failures are inevitable in tourism and hospitality, how chatbot service
recovery retains tourists is an issue that cannot be ignored. The nudging effect of default …

Considering the growing acceptance of humanoid robots in the service industry, this study
aimed to examine their negative impact on service evaluation, as well as the underlying …

In the context of climate and neutrality, governments of many countries have introduced
plastic restrictions. Enterprises often introduce pro-environmental services with certain force …

With increasing consumers awareness of environmental problems, corporate greenwashing
practices have become common for companies to gain, sustain, and improve a competitive …