Analysing app reviews for software engineering: a systematic literature review

J Dąbrowski, E Letier, A Perini, A Susi - Empirical Software Engineering, 2022 - Springer
App reviews found in app stores can provide critically valuable information to help software
engineers understand user requirements and to design, debug, and evolve software …

Analysing app reviews for software engineering: a systematic literature review

D Jacek, L Emmanuel, A Perini… - Empirical Software …, 2022 - search.proquest.com
App reviews found in app stores can provide critically valuable information to help software
engineers understand user requirements and to design, debug, and evolve software …

Voice of the users: an extended study of software feedback engagement

J Tizard, T Rietz, X Liu, K Blincoe - Requirements Engineering, 2022 - Springer
Many software users give feedback online about the applications they use. This feedback
often contains valuable requirements information that can be used to guide the effective …

On the role of user feedback in software evolution: a practitioners' perspective

S Van Oordt, E Guzman - 2021 IEEE 29th International …, 2021 - ieeexplore.ieee.org
User feedback is indispensable in software evolution. Previous work has proposed ways for
automatically extracting requirements, bug reports and other valuable information from …

Unveiling the life cycle of user feedback: Best practices from software practitioners

ZS Li, NN Arony, K Devathasan, M Sihag… - Proceedings of the 46th …, 2024 - dl.acm.org
User feedback has grown in importance for organizations to improve software products.
Prior studies focused primarily on feedback collection and reported a high-level overview of …

Automating user-feedback driven requirements prioritization

FM Kifetew, A Perini, A Susi, A Siena… - Information and …, 2021 - Elsevier
Context: Feedback from end users of software applications is a valuable resource in
understanding what users request, what they value, and what they dislike. Information …

The best ends by the best means: ethical concerns in app reviews

N Tjikhoeri, L Olson, E Guzmán - Empirical Software Engineering, 2024 - Springer
This work analyzes ethical concerns found in users' app store reviews. We performed this
study because ethical concerns in mobile applications (apps) are widespread, pose severe …

A software requirements ecosystem: Linking forum, issue tracker, and faqs for requirements management

J Tizard, P Devine, H Wang… - IEEE Transactions on …, 2022 - ieeexplore.ieee.org
User feedback is an important resource in modern software development, often containing
requirements that help address user concerns and desires for a software product. The …

Along the margins: Marginalized communities' ethical concerns about social platforms

L Olson, E Guzmán, F Kunneman - 2023 IEEE/ACM 45th …, 2023 - ieeexplore.ieee.org
In this paper, we identified marginalized communities' ethical concerns about social
platforms. We performed this identification because recent platform malfeasance indicates …

Exploring the Relationship Between Personality Traits and User Feedback

V Biryuk, W Maalej - 2023 IEEE 31st International …, 2023 - ieeexplore.ieee.org
Previous research has studied the impact of developer personality in different software
engineering scenarios, such as team dynamics and programming education. However, little …