Incivility has been identified as a prevalent and crucial issue in workplaces and one that may
be associated with detrimental effects on employees and organizational outcomes, such as …

Frontline employees play crucial roles in tourism and hospitality organizations because they
work directly with the customers and represent the organization. However, the turnover rate …

This research aims to understand the causes of employee turnover and retention strategies
in an organization. Key research findings indicate that employees have several reasons to …

Partial least squares structural equation modeling (PLS-SEM) has become a standard tool
for analyzing complex inter-relationships between observed and latent variables in tourism …

A logical position emphasized by the service-oriented organizations that 'the customer is
always right'and the organizational policies that requires employees to make customer …

Purpose This study aims to explore the high turnover intention issue in Taiwan's tourist hotel
industry. Due to a lack of empirical research regarding front-line employees' psychological …

Purpose This study aims to explore the mediating effects of role overload and job security on
the relationship between leader–member exchange and work engagement and …

This study examines the influence of COVID-19 event strength on the turnover intention of
hotel employees by incorporating perceived operating performance and job insecurity as …

The purpose of this correlational study, grounded in the motivation-hygiene theory, was to
assess the relationship between employee turnover intention and job satisfaction, employee …

The study investigates the impact of customer incivility, job stress, perceived supervisor
support, and perceived co-worker support on the turnover intention of frontline employees. A …