Many information systems have failed when deployed into complex health-care settings. We
believe that one cause of these failures is the difficulty in systematically accounting for the …

Although modeled as knowledge work with emphasis on data flow and decision making,
healthcare is delivered in the context of a highly structured physical environment, with much …

Recent world-wide crisis events have drawn new attention to the role information
communication technology (ICT) can play in warning and response activities. Drawing on …

Disasters affect not only the welfare of individuals and family groups, but also the well-being
of communities, and can serve as a catalyst for innovative uses of information and …

Fieldwork for Design looks at why ethnographic approaches have been turned to in the
design of computing devices for the workplace, for the home and elsewhere. It presents a …

In this article we focus attention on ethnography's place in CSCW by reflecting on how
ethnography in the context of CSCW has contributed to our understanding of the sociality …

A key issue for smart home systems is supporting non-expert users in their management.
Whereas feedback design on use cases (such as energy feedback) have gained attention …

Our review essay contributes to the long-standing and vibrant discussion in science and
technology studies (STS) on methods, methodologies, and theory–method relationships. We …

Emergency or crisis management, as is well-attested, is a complex management problem. A
variety of agencies need to collaborate and coordinate in real-time and with an urgency that …

We consider the emergence of hybrid ecologies, which marry mixed reality environments
and ubiquitous computing environments together to bridge the physical-digital divide. Hybrid …