Purpose This research study investigates the factors that influence e-customer satisfaction, e-
trust, perceived value and consumers repurchase intention in the context of the B2C e …

This study proposes and empirically tests a contextualized model for investigating
repurchase intentions of e-commerce consumers as well as their word-of-mouth (WOM) …

Technological innovations are an important part of the everyday life of people, industries,
public sectors, etc., thus, it is important to understand the factors influencing individuals' …

The rapid growth of business models in the form of online shops, Business to Consumer
(B2C) and the Consumer to Consumer (C2C) concept, has an impact in the form of intense …

To avoid the spread of the COVID-19 crisis, many countries worldwide have temporarily shut
down their academic organizations. National and international closures affect over 91% of …

The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …

Online social media create virtual communities and network platforms that people use to
create, share, and exchange opinions, views and experiences. With social networks, social …

This research proposes a conceptual model based on the stimulus-organism-response (S–
OR) theoretical framework which links perceived website/app quality and image (stimuli) to …

This paper takes the initial step in exploring how pandemic response strategies interact with
other enablers of e-commerce adoption in the logistics sector and also determines their …

Purpose: The purpose of this study is to analyze the impact of characteristics of the service
quality of e-commerce platforms on customer satisfaction and purchase intention …