Based on a systematic review of 119 articles and working papers, we provide an overview of
how administrative burdens in citizen–state interactions have been studied since the …

A rule is divisive when its legitimacy is contested and divisive rules are an enduring theme of
public administration research. For over three decades, this research has been shaped by …

Administrative burdens in citizen-state interactions are increasingly gaining attention in both
research and practice. However, being a relatively young research field, there is still …

Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

This research investigates the interplay between public administration, educational
socialization on social media, population literacy awareness, and public satisfaction in the …

State actions impact the lives of citizens in general and government benefit recipients in
particular. However, little is known about whether experiences of psychological costs among …

This study examines how individuals assess administrative burdens and how these views
change over time within the context of the Special Supplemental Nutrition Assistance …

A key claim in the administrative burden framework is that citizens do not experience
interactions with public programs as equally burdensome. Existing research has argued that …

Governments and NGOs are switching to phone‐and Internet‐based communication
technologies to reduce costs and broaden access to public services. However, these …

Innovations in digital government are changing state–citizen interactions. While often seen
as means to increase government efficiency and reduce compliance costs for citizens, a …