Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences

T Tuerlan, S Li, N Scott - International Journal of Contemporary …, 2021 - emerald.com
Purpose To clarify inconsistencies in the emotion elicitation process and to suggest avenues
for advancing emotion research, this study aims to conduct a systematic review of emotion …

Effects of interpretive guiding outcomes on tourist satisfaction and behavioral intention

S Huang, B Weiler, G Assaker - Journal of Travel Research, 2015 - journals.sagepub.com
This study examined the effects of both cognitive and affective tour guide interpretation
outcomes on tourist satisfaction and behavioral intention in a heritage tourism context. Data …

A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists

HC Wu, T Li - Journal of Hospitality & Tourism Research, 2017 - journals.sagepub.com
This study aims at identifying the dimensions of experiential quality and examining the
interrelationships among experiential quality, perceived value, heritage image, experiential …

The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions

G Prayag, S Hosany, K Odeh - Journal of Destination Marketing & …, 2013 - Elsevier
Modeling behavioral intentions remain an important area of research in tourism. This study
empirically tests a model linking tourists' emotional experiences, satisfaction and behavioral …

Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention

MC Altunel, B Erkurt - Journal of Destination Marketing & Management, 2015 - Elsevier
This study aims to empirically test a model linking involvement, experience quality,
satisfaction, and recommendation intention. The study also analyzes the mediating effect of …

Role of smart technology use behaviour in enhancing tourist revisit intention: the theory of planned behaviour perspective

K Zheng, J Kumar, P Kunasekaran… - European Journal of …, 2024 - emerald.com
Purpose This study examines the influencing factors of smart technology use behaviour
(STUB), influencing tourist satisfaction and enhancing revisit intention for the Chinese …

Psychological determinants of tourist satisfaction and destination loyalty: The influence of perceived overcrowding and overtourism

NM Papadopoulou, MA Ribeiro… - Journal of Travel …, 2023 - journals.sagepub.com
This study develops and tests an integrative model of destination loyalty to tourist hotspot
destinations. The study highlights the role of perceived destination adaptation and …

Enhancing service loyalty: The roles of delight, satisfaction, and service quality

DC Ahrholdt, SP Gudergan… - Journal of Travel …, 2017 - journals.sagepub.com
Focusing on sporting events as an important segment within the tourism and travel industry,
this study establishes that the service quality–delight–loyalty system complements a service …

Negative emotions in tourism: A meaningful analysis

J Nawijn, A Biran - Current Issues in Tourism, 2019 - Taylor & Francis
In this paper, we critically examine the use of (negative) emotions in psychology, consumer
behaviour and tourism. We find that (1) negative emotions form an integral part of the tourist …

Visitor attraction management: A critical review of research 2009–2014

A Leask - Tourism Management, 2016 - Elsevier
Research publications focussing on visitor attractions have increased in recent years, with
articles sourced from an increasingly broad range of disciplines and fields of study. Key …