This study investigates how individual-and unit-level performance can be fostered by
supervisors' behavioural styles (managerial coaching) and the personal relationship …

Bu çalışmanın amacı, konaklama işletmelerinde tüketiciyle yüz yüze iletişimde bulunan
işgörenlerin ne derece hizmet vermeye yatkın olduklarını tespit etmek ve hizmet verme …

This study describes the creation and validation of a multidimensional model which
assesses the level of employee satisfaction based on international theoretical models. It …

The importance of ethics in sales organizations is well documented, but there are still
questions about how ethics interact with firms and individuals. In a study of salespeople in …

Bu çalışmanın amacı TRA1 bölgesinde (Erzurum, Erzincan, Bayburt) bulunan konaklama
işletmeleri çalışanlarının işkoliklik eğilimlerini belirlemek ve işkoliklik ile hizmet odaklılık …

It is very important to investigate what factors influence a high level of the service customer
orientation of hotels employees under the conditions of the transition and a high rate of the …

The purpose of this study was to explore the relationship between satisfaction with the
organizational communication and external customer orientation among front-line …

The purpose of this study is to investigate the relationship of customer encountering
competence portfolio, relational capital and service excellent customer heterogeneity to …

–Modelo IMCO (Instrumento de Medida do Clima Organizacional)-para avaliar o grau de
satisfação de profissionais no trabalho, construído a partir de modelos teóricos existentes …

Changing approaches to marketing and selling of products and services, have brought into
focus customer-oriented behaviour of sales people. Especially when the product involves …