This paper synthesizes five decades of supply chain-related research from premier
managerially oriented marketing journals and provides a state-of-the-art integration and …

This study reviews the literature on e-service quality (e-SQ), with an emphasis on the
methodological issues involved in developing measurement scales and issues related to the …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Purpose The purpose of this paper is to use a theoretical framework to investigate the
relationships between different innovation-oriented dynamic capabilities, dynamic resilience …

The dimension of logistics service quality (LSQ) has been receiving much attention as a key
factor for the success of many leading domestic e-commerce platforms (DEC). However, the …

Purpose The purpose of this paper is to investigate the impact of logistics service quality
(LSQ) on consumer satisfaction and loyalty in an omni-channel retail environment …

This paper empirically examines the mediating role of shopping satisfaction between
electronic logistics service quality (e-LSQ) and repurchase intention. Further, this paper …

Academics and managers have struggled for many years to understand and delineate the
role of marketing in explaining business performance differences between firms. Most of the …

To managers of companies with a Web presence, an awareness of how customers perceive
service quality is essential to understanding what customers value in an online service …

Logistics excellence has become a powerful source of competitive differentiation within
diverse marketing offerings of world-class firms. Although researchers have suggested that …