This research aims to see the influence of interpersonal communication by insurance agents
on customers' decisions to purchase products and whether the agent's credibility impacts …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. Service quality is an effort to fulfill consumer needs and desires as well …

Data merupakan inti yang tidak terpisahkan dalam pengelolaan pengembangan pelayanan
yang dimiliki perusahaan. Banyak perusahaan yang tidak memanfaatkan data untuk …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Service businesses place great importance on the …

The existence of very busy peak periods is a problem in itself for service marketing. Service
quality is the best matrix for evaluating consumer satisfaction in comparison between …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. The existence of very busy peak …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Services in general are …