Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …

Beginning in the 1990s and following decades of neglect, what came to be referred to as the
Affective Revolution has radically transformed our understanding of the role played by …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

In this compelling book the author contends that social equity--specifically racial equity--is a
nervous area of government. Over the course of history, this nervousness has stifled many …

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-
voice-relational work that goes beyond testable job skills but is essential for job completion …

Theorizing a sociology of emotion that links micro-level resources to macro-level forces, this
article extends previous work on emotional capital in relation to emotional experiences and …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

With chapters written by leading scholars and researchers, the third edition of A Handbook
for the Study of Mental Health provides an updated, comprehensive review of the sociology …

A number of researchers have examined the conditions under which individuals perform
emotional labor and the effects of such labor on psychological well-being. Much of this …