Factors Influencing Behavioral Intention Toward Using Travel Mobile Application: Examining the Mediating Role of Reviews and Ratings

M Taneja, V Nath, N Saxena - Jindal Journal of Business …, 2024 - journals.sagepub.com
The purpose of this study is to identify the major factors that affect tourist intention to use
mobile application for the purchase of travel and tourism services. This study integrates the …

Building loyalty through order fulfillment, service assurance, and service recovery in the telecommunications business segment

D Rahardjo, G Ariadi - … Management Conference and …, 2023 - proceeding.unesa.ac.id
In business marketing or B2B (business-to-business), the strategy of retaining valuable
customers has proven to be more advantageous than efforts to acquire new customers. In …

Case Study: Quality Improvement of Yamato NN Chair at PT Chitose Internasional Tbk

J Junaidi, H Fransiscus, K Aritonang - 2021 The 2nd International …, 2021 - dl.acm.org
This study is performed for the quality improvement for Yamato NN Chair at PT Chitose
Internasional Tbk. It is one of many large companies in Bandung which focuses on the …