Advanced services have caught the attention of industries and academics as a way to
exploit new customer value propositions. However, the existing design methodologies for …

Objective To explore what “quality of care” means to childbearing women in Nigeria and
Uganda, as a means of ensuring that women's voices and opinions are prioritized when …

Although there has been a tremendous change in the way diseases are diagnosed and
treated, the ways in which health care delivery has been managed has seen very little …

Objective To improve women's childbirth experiences in health facilities, their psychosocial
and communication needs have to be met. However, what constitutes these specific needs …

Objective To demonstrate how a human‐centered service design approach can generate
practical tools for good‐quality childbirth care in low‐resource settings. Methods As part of …

Objective “Negotiated standards” describe a level of quality of care that is acceptable and
achievable within a specific health system, based on consensus between key stakeholders …

Printed leaflets continue to be an important information source in health contexts. Visuals
can increase engagement with a leaflet, facilitate understanding, and minimise cognitive …

Around 800 maternal deaths occur every day from preventable causes related to pregnancy
and childbirth. A majority of these deaths are caused due to pregnancy-related …

Advanced services have caught the attention of industries and academics as a way to
exploit new customer value propositions. However, the existing design methodologies for …

Purpose This study was conducted to design services for improving the quality of care of
hospitalized children with acute diseases. Methods The service design process had four …