Purpose With the growing need for employees to be innovative, public-sector organizations
are investing in employee training. This study aims to examine the effects of a combined …

Purpose Lean Six Sigma in public and private healthcare organisations has received
considerable attention over the last decade. Nevertheless, such process improvement …

The applicability of Lean practices has been growing in the most different types of
organizations, including public ones. Considering the growing need for better and more …

Abstract The implementation of Lean Six Sigma in the public sector has grown considerably
in recent years and may be accentuated in times of global economic crisis. Even so, general …

Purpose The purpose of this paper is to explore the perception of Lean management
practices by public servants of a Higher Education Institution (HEI) and its influence on the …

Purpose This paper aims to explore knowledge work waste and defines the priorities for
enhancing performance and productivity in policing and prosecution services (PPS) …

Purpose The purpose of this study is to determine the relationships between Lean adoption
and organizational performance in a specific Greek public services subsector, namely …

Purpose Health-care organisations face many challenges in delivering safe, high-quality
services while experiencing significant pressure to increase productivity and reduce costs. In …

Purpose This paper aims to propose a methodology to support public managers' adaptation
of the Hoshin Kanri (HK) strategy deployment approach in the context of lean thinking (LT) …

The services employment figures in the world's biggest economies demonstrate that the
service sector has become the largest sector of the economy in most developed countries …