The philosopher of science JW Grove (1989) once wrote,“There is, of course, nothing
strange or scandalous about divisions of opinion among scientists. This is a condition for …

Usability testing is an essential skill for usability practitioners—professionals whose primary
goal is to provide guidance to product developers for the purpose of improving the ease of …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …

Purpose: Recently, interest in usability has grown in the technical communication (TC) field,
but we lack a current cohesive literature review that reflects this new growth. This article …

ACM: Digital Library: interactions ACM Digital Library interactions Volume 13, Number 6 (2006),
Pages 29-33 Sample sizes for usability tests: mostly math, not magic James R. Lewis Table …

The multidimensional nature of usability (including tradeoffs between dimensions) is
described, stressing the linkage of the concept to the effective use of documentation by a …

Customer Set-Up is a proven approach to reducing service costs and providing products at
lower prices to customers. To ensure the effectiveness of Customer Set-Up instructions and …

End user documentation seems to be one of the most difficult forms of product support to do
well. Even experienced technical writers have an easier time working up documents …

Current research is surveyed on interfaces which aid the computer user online. The results
of this review revealed that state-of-the-art knowledge in the design of these aiding …

In this paper I aim to present a broad perspective of the brief history, the current Situation
and some of the issues for the near future. Inevitably much will be omitted, but the …