As circular economy and sustainability gain greater attention of governments, industry and
academia, business model innovation for circularity and/or sustainability is becoming …

Although numerous methods for handling the technical aspects of developing domain-
specific modeling languages (DSMLs) have been formalized, user needs and usability …

The goal of this paper is to evaluate the current academic approaches in the field of
business model innovation. By conducting a systematic literature review, 31 academic …

As a field in practice and academia, service design is moving out of its formative phase. In
service design research, the realisation of service transformation from idea to service …

Although numerous methods have been formalized for handling the technical aspects of
developing domain-specific modeling languages (DSMLs), user needs and usability aspects …

This chapter explores service design as a multidisciplinary, holistic and people-centered
approach that can support public and business organization in the development of new …

This paper presents the result of a pilot survey study about challenges faced by practicing
service designers. Challenges include: 1) low awareness of what service design is and how …

Services are getting increasingly complex and extensive. Rapid growth in digitization,
increased focus on customer satisfaction, continuous demand for innovation, and diverse …

Independent members: Prof. dr. P. Vink Delft University of Technology Prof. dr. ir. JML van
Engelen Delft University of Technology Prof. dr. ir. K. Dorst University of Technology Sydney …

Aiming to stand out in a competitive environment, business enterprises of services are
increasingly focusing on the analysis of success factors, which not only allow to determine …