The role of a moderator is often characterized as solely punitive, however, moderators have
the power to not only execute reactive and punitive actions but also create norms and …

How can online communities execute a focused vision for their space? Curation offers one
approach, where community leaders manually select content to share with the community …

Live streaming platforms and existing viewer participation tools enable users to interact and
engage with an online community, but the anonymity and scale of chat usually result in the …

Online comments within news articles are a key way people share opinions. Discovering
insightful comments can, however, be challenging for readers. A solution to this problem is …

This paper examines how large language models (LLMs) can help people write constructive
comments in online debates on divisive social issues and whether the notions of …

Social media platform design often incorporates explicit signals of positive feedback. Some
moderators provide positive feedback with the goal of positive reinforcement, but are often …

Effective content moderation in online communities is often a delicate balance between
maintaining content quality and fostering user participation. In this paper, we introduce post …

Much of the research in online moderation focuses on punitive actions. However, emerging
research has shown that positive reinforcement is effective at encouraging desirable …

The disparity between news stories valued by journalists and those preferred by readers,
known as the" News Gap", is well-documented. However, the difference in expectations …

Online spaces allow people to discuss important issues and make joint decisions,
regardless of their location or time zone. However, without proper support and thoughtful …